Pets Zone Privacy Policy

Introduction

This privacy policy explains how Pets Zone collects, stores, uses, and protects your personal information. It is important for you to review this policy to understand how your personal data is handled. By “personal information,” we mean information that can be associated with a specific person and can be used to identify that person.

We do not consider anonymized information to constitute personal information, as it cannot be used to identify a specific individual. We collect personal information from you when you use PetsZone.com or its related websites and services (“Site”) (including, without limitation, when you purchase items, register for services, or contact our customer support team). By providing us with your personal information, you expressly consent to us processing your personal information in accordance with this privacy policy.

We may update our privacy policy at any time by posting a revised version on the Site. The revised version will be effective when posted, and your continued use of the Site following such posting constitutes your express consent to us continuing to process your personal information in accordance with the revised policy. We encourage you to check the Site regularly for any updates to our privacy policy.

Our Privacy Policy Covers the Following Topics:

  • Collection of Your Personal Information
  • Use of Your Personal Information
  • Your Use of Your and Other Users’ Personal Information
  • Accessing, Reviewing, and Amending Your Personal Information
  • Third-Party Website Links
  • Cookies
  • No Spam or Spoof Emails
  • Protecting Your Personal Information
  • How You Can Contact Us About Privacy Questions

Collection of Your Personal Information

As part of your registration on or use of the Site, you will be asked to provide certain personal information, such as your name, shipping address, email address, and/or telephone number, along with other similar information. We may also request additional identifying information, such as your date of birth.

To verify your identity, we may ask for valid proof of identification (e.g., a copy of your passport, resident’s visa, national ID card, or driver’s license). Additionally, we will collect selected financial information, such as your credit card and/or bank account details, which you will need to input into the “My Account” section of the Site. This information is used for billing and order fulfillment purposes.

Please restrict the posting of personal information to the “My Account” section to prevent fraud or identity theft. Posting personal information elsewhere on the Site may lead to the suspension of your use of the Site.

We also collect transactional information based on your activities using the Site (e.g., purchasing items). We may use your Internet Protocol (IP) address to analyze user trends and improve the Site’s administration. We may also collect information about your computer, such as browser type and navigation information (e.g., pages visited), along with access times.

Additional information may be collected through customer support interactions, surveys, and feedback. Such information will be anonymized for statistical purposes.

Use of Your Personal Information

We share customer information only as described below.

  • Service Provision: We use your personal information to provide services and customer support, measure and improve our services, prevent illegal activities, and enforce our user agreement (“User Agreement”). This may involve sharing information with banks, credit card processors, and fraud screening services.
  • Legal Compliance: We may disclose your personal information to law enforcement, government agencies, or third parties as required by law, in response to legal proceedings, or when necessary to prevent physical harm or financial loss, report suspected illegal activity, or investigate potential violations of our User Agreement.
  • Business Transfers: In the event of a sale or transfer of Pets Zone or its assets, your personal information may be disclosed to potential purchasers to continue service provision.
  • Group Companies: We may share your information with our group companies for purposes outlined in this policy.
  • Promotional Emails: By registering on the Site, you consent to receive promotional emails and updates about new features. You can opt-out at any time by clicking the unsubscribe link in the emails or by adjusting settings in the “My Account” section.
  • Marketing Use: Comments made by you about the Site may be used for marketing purposes with your express consent.

We do not sell or rent your personal information to third parties in the normal course of business and only share it as described in this policy.

Your Use of Your and Other Users’ Personal Information

Site members may need to share personal information to complete transactions. Always respect the privacy of other Site members. Pets Zone cannot guarantee the privacy of your personal information when shared with others, so seek information on their privacy and security policies before sharing any personal data.

This privacy policy does not cover your disclosure of personal information to another Site member. Use any received personal information solely for the related transaction and in accordance with applicable laws.

Accessing, Reviewing, and Amending Your Personal Information

You can access and review your personal information in the “My Account” section of the Site. If your information changes or is incorrect, update or correct it promptly by accessing “My Account” or contacting our customer support team. The “Contact Us” link on each Site page can assist you.

We retain your personal information during and after your use of the Site as necessary to comply with legal requirements, prevent fraud, assist in legal investigations, and for other lawful purposes.

The Site may contain links to other websites. Pets Zone is not responsible for the privacy practices of these websites. When leaving the Site, review the privacy policies of any website you visit. Our privacy policy applies solely to the information we collect on the Site.

Cookies

The Site uses “cookie” technology to enhance your experience. Cookies are small files placed on your computer that help identify your browser. These cookies do not reveal personal information and help us understand which parts of the Site are most popular. You may decline cookies through your browser settings, but doing so may affect your Site experience.

No Spam or Spoof Emails

We do not tolerate spam. To report Site-related spam or spoof emails, please contact us. You may not use our communication tools to send spam or otherwise send content that violates our User Agreement.

Protecting Your Personal Information

We take reasonable steps to protect your personal information using encryption and other security measures. However, the Internet is not completely secure, and we cannot guarantee absolute privacy. Always use a secure password and change it if you suspect it has been compromised. Contact our customer support team if you believe your account security is at risk.

How You Can Contact Us About Privacy Questions

If you have any questions or concerns about our collection and use of your personal information, please contact our customer support team using the “Contact Us” link at the top of any Site webpage.

Thank you for trusting Pets Zone with your personal information. We value your privacy and are committed to protecting your data.