Privacy Policy

Last updated: June 2026

At Petszone, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or place an order with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address when you place an order or create an account.
• Payment Information: We do not store your credit card details. All payments are processed securely through trusted payment gateways.
• Usage Data: Information about how you browse and interact with our website, including IP address, browser type, and pages visited.
• Order History: Records of products you have purchased from us.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and customer service requests
• Improve our website and product offerings
• Send promotional emails and offers (only if you have opted in)
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering orders, such as courier companies. These parties are obligated to keep your information confidential.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, though this may affect some functionality of the site.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@petszone.com
• Phone: 0111 777 6937
• Maadi Store and Katamya Store — Cairo, Egypt