Refunds & Returns Policy

Return Policy:

At Pets Zone, we strive to ensure that you and your furry friends are satisfied with our products. If for any reason you are not entirely happy with your purchase, we are here to help.

1. Return Eligibility:

  • Time Frame: You can return unopened items in their original packaging within 14 days of your purchase date with a receipt or proof of purchase. If 14 days or more have passed since your purchase, we regret that we cannot offer you a refund or an exchange.
  • Condition: Products must be in their original, unused condition to be eligible for a return. Items that are opened, used, or not in the condition they were received in will not qualify for a refund or exchange.

2. Return Process:

  • Damaged or Incorrect Items: If you receive an item that is damaged, defective, unsuitable for use, or not as described on our website, you may return it within 14 days of delivery. All claims for shortages, damages, incorrect products, or returns must be made within 1 day of delivery.
  • Inspection: Once we receive the returned item, we will inspect it and notify you via email within a reasonable time frame if you are eligible for a return.
  • Refunds: If your return is approved, we will initiate a refund to your original method of payment. The refunded amount will exclude any shipping and handling charges.

3. Non-Refundable Items:

Certain items are non-refundable and non-exchangeable. These include:

  • Products that are opened, used, not in their original packaging, or otherwise not in the condition they were received in.
  • Any product missing the serial number or bar code.
  • Goods with short expiry dates.
  • Products that cannot be returned for hygiene or safety reasons, including:
    • Certain wet and dry food products.
    • Certain veterinary medical products.
    • Items that require special storage conditions (e.g., refrigeration, dry environment).
    • Clothing, pads, and similar products that can transmit dermal diseases.

4. Sale Items:

Only regular-priced items are eligible for refunds. Unfortunately, sale items are non-refundable.

5. Shipping and Handling:

  • Charges: Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. You are responsible for paying the shipping costs for returning your item and for ensuring the item is insured during shipment.
  • Responsibility: Pets Zone is not responsible for any loss or damage to products during shipment, and we do not guarantee that we will receive your returned item.
  • Refund Amount: Any refunded amounts will not include the cost of shipping.

6. Contact Us:

If you have any questions regarding our refund and returns policy or need assistance with a return, please contact our customer service team at [insert contact information].

Thank you for choosing Pets Zone. We appreciate your business and look forward to serving you and your pets in the future.