Terms of Service

Last updated: June 2026

Welcome to Petszone. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

These terms apply to all visitors, users, and customers of Petszone. We reserve the right to update or change these terms at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the new terms.

2. Products

We make every effort to display our products as accurately as possible, including colours, descriptions, and pricing. However, we do not guarantee that product descriptions are complete or error-free. We reserve the right to limit quantities or discontinue products at any time.

3. Pricing

All prices are listed in Egyptian Pounds (EGP) and are subject to change without notice. We reserve the right to refuse or cancel any order if a pricing error occurs. In such cases, we will notify you and offer a full refund if payment has already been made.

4. Orders & Payment

• By placing an order, you confirm that the information you provide is accurate and complete.
• We accept payment via cash on delivery and major credit/debit cards.
• Orders are confirmed only after successful payment processing.
• We reserve the right to cancel any order at our discretion.

5. Delivery

Delivery times and fees are outlined in our Shipping Policy. We are not responsible for delays caused by circumstances beyond our control, including weather conditions or courier issues.

6. Returns & Refunds

Our return and refund process is outlined in our Return & Refund Policy. By placing an order, you agree to the terms described therein.

7. Intellectual Property

All content on the Petszone website, including logos, images, text, and product descriptions, is the property of Petszone and may not be reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

Petszone shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability to you shall not exceed the amount paid for the specific product in question.

9. Governing Law

These Terms of Service are governed by the laws of the Arab Republic of Egypt. Any disputes arising shall be subject to the exclusive jurisdiction of the Egyptian courts.

10. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@petszone.com
• Phone: 0111 777 6937
• Working Hours: Saturday – Thursday, 10:00 AM – 8:00 PM